Frequently Asked Questions
How to I bring up my user profile page?
1) On the top right of the menu at the top of any page, there is a circle with a head. Click on the circle and your user profile page will come up.
2) There are tab buttons across the top of the page: Home, Subscriptions, Payments, and Logout.
3) Home Tab: User information and Subscribed Courses
4) Subscription Tab: Membership Plans and <Change Plan> choices
5) Payment Tab: List of Payments
How do I check my payment history?
1) On the top right of the menu at the top of any page, there is a circle with a head. Click on the circle and your user profile page will come up.
2) Click on PAYMENTS to open the Payment Tab.
3) You will see a list of your payments.
How do I change/cancel my membership plan?
To change your Subscription or Plan, click on the following link:
Change or Cancel your Subscription/Plan
This will take you to the Subscription tab of your user profile (you must be logged in.)
You will see various options in the right-most column depending on your current plan:
- Change Plan – Change to another plan: Basic or Premium
- Subscribe – Subscribe to this row’s plan (column 1)
- Cancel – If you are on a paid plan, this will cancel the plan (and is supposed to cancel with your payment provider [Contact me if this does not happen]). Afterwards you should be on the free Basic plan.
- Update – If you are on a paid plan, this is to update the payment information (say change the credit card number.)
How do I change my password?
1) On the top right of the menu at the top of any page, there is a circle with a head. Click on the circle and your user profile page will come up.
2) Click on Home to open the Home Tab.
3) Click on the Change Password link at bottom of user profile area.
4) Fill out the Change Password form.
How do I update my payment method or credit card?
1) On upper right of the page, there is a circle with a head. Click on the circle and your user profile page will come up.
2) Click on Subscription to open the Subscription Tab.
3) At the right end of your subscription row, you should see a set of choices.
4) Click ‘UPDATE’ which should bring up a payment update page.